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Billing

  1. Why am I still receiving a water bill even though my water is turned off at the property I own?
  2. Why am I being billed for your frozen and ruined water meter?
  3. I don’t think my meter has been read, how do I know if it was?
  4. I think my water bill is awfully high, how much water should I be using?
  5. Upon receipt of my most recent invoice I noticed the high consumption and I made arrangements with a private plumber to investigate potential leaks. They found the leaks and I immediatly made the repairs. How can I prevent being surprised again?

Why am I still receiving a water bill even though my water is turned off at the property I own?

In order for service to be discontinued you must complete and submit the “Request for Discountenance of Service” form to our offices at; 281 Exchange Street-Buffalo, New York-14204 or via-email at customerservice@buffalowater.org. You will also need to schedule an appointment to have the meter removed from the property which will avoid future invoicing. Once the meter has been removed  Buffalo Water managed by Veolia will inactivate the existing account.

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Why am I being billed for your frozen and ruined water meter?

In accordance with the Buffalo Water Board Regulations, whenever a water meter has been installed at a property, it is the owner’s responsibility to prevent the water meter from freezing. Below you will find several helpful hints to prevent the freezing of your water meter.

  • Placing insulation around the water meter
  • Making sure the meter area is heated and/or away from drafts.

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I don’t think my meter has been read, how do I know if it was?

Estimated consumption is clearly identified on all monthly and quarterly invoice(s) within the "Meter Reading" section. Estimated consumption is a direct result of a meter device malfunction that has occurred at the property. In cases like this please contact our Customer Service office at 716-847-1065 to arrange an appointment to have the necessary repairs performed.

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I think my water bill is awfully high, how much water should I be using?

Although everyone's consumption is different, the average household should be utilizing approximately four thousand cubic feet (4,000 cf) per quater.
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Upon receipt of my most recent invoice I noticed the high consumption and I made arrangements with a private plumber to investigate potential leaks. They found the leaks and I immedialty made the repairs. How can I prevent being surprised again?

Residential meters are read once every 3 months, or quarterly, yet a property owner can monitor their readings as often as they like, to prevent surprises like high water bills. The meter readings should be monitored by the owner on a montly basis. In addition, all water meters have a low flow indicator located between the seven and eight on the face of the water meter. This little red triangle will be moving if water is running through the meter, if your not using water when it is moving, you should check all fixtures for leaks.
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