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Water Quality
High Quality and Reliable drinking water -
Consumer Tips
Utilize water more efficiently
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Stay connected, pay your bill and moreOnline Bill Pay
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We all deserve affordable water— especially during the ongoing
COVID-19 crisis.Through Pathways to Affordable Water (PAW), City of Buffalo residents could
be eligible for different levels of financial assistance to lower their regular water bill
payments all year.
See if you qualify at getwaterwisebuffalo.org. #LetsGetWaterWise -
Affordable emergency repair plansHomeServe
Printable Forms
Print and download applications for water services.
Frequently Asked Questions
Find answers to frequently asked questions.
Lead Test Results
View Lead Testing Results.
Rates & Fees
Understanding the Rates and Fees.
Welcome to Buffalo Water
The Buffalo Water informational web site was created to help our customers learn more about one of our most important public assets, clean and affordable water that meets or exceeds all water quality standards and to help guide you through the routine business transactions for your water account.
Public Authority’s Mission Statement
The Buffalo Water Board is a public benefit corporation of the State of New York and is dedicated to providing water service to its customers, in fulfillment of its obligations and the exercise of it authorities established by the Buffalo Municipal Water Finance Authority Act of the State of New York and other applicable law. The Water Board seeks to protect the health and well being of the personnel who operate and maintain the Buffalo Water System and the people it serves, with an efficient water utility that preserves and protects water infrastructure and the environment for future generations.
Contact Information
Customer Service
Phone: 716-847-1065
Hours: Mon – Fri 8:30 am – 4:00pm
Email
Service Inspections & Permits
Phone: 716-847-1065 Ext 123
Hours: Mon – Fri 8:00 am – 4:00pm